Why is ghee a non-returnable product?

Ghee is a consumable food product, so returns are not accepted once it has been delivered. We cannot verify how it has been stored or handled after delivery, which is essential for maintaining food safety, hygiene, and product quality. This policy also applies to opened, partially used, or incorrectly ordered products.

What should I do if my order arrives damaged or leaking?

If you receive a damaged or leaking product, inspect it immediately and report the issue within 24 hours of delivery. To be eligible for compensation, you must follow our verification process and submit the required evidence. Claims received after the reporting period may not be accepted.

What are the video requirements for a damage claim?

Record one continuous, unedited video from the sealed package until the product is fully unboxed. The video must clearly show the shipping label, package condition, unboxing process, and any visible leakage or damage. Videos with cuts, pauses, or edits may not be accepted for verification.

Will I receive a refund for a damaged product?

Verified transit damage is compensated through a discount coupon or store credit for your next purchase. We do not issue cash, bank, UPI, or original payment refunds for damaged or leaking products. Compensation is determined after reviewing the submitted evidence and verifying the claim.

How are damage claims reviewed?

Every claim is carefully reviewed by our customer support team using the submitted video and supporting evidence. Minor oiliness caused by temperature changes during transit is considered normal and may not qualify as damage. Claims that are incomplete, fraudulent, or submitted late may be rejected.

Can I Submit Photos Instead of a Video?

No. Clear photographs are helpful but cannot replace the mandatory continuous unboxing video. The video is required to verify that the damage occurred during transit and not after delivery.

Will Opened or Partially Used Products Be Accepted?

No. Products that have been opened, used, consumed, or whose original seal has been broken are not eligible for returns, exchanges, or compensation unless a verified manufacturing defect is confirmed before use. This policy helps maintain food safety and ensures product integrity for all customers.

Final Return & Refund Policy

All Himdhara products are carefully packed and quality-checked before dispatch. Since ghee is a consumable food item, all sales are considered final except in verified cases of transit damage or incorrect product delivery. By placing an order, customers acknowledge and agree to this Return & Refund Policy.

Legal & Security

Privacy Policy

Last Updated: October 2026

1. Information We Collect

At Himdhara, we value the trust you place in us. To process your orders for authentic Badri Cow Ghee and Himalayan products, we collect essential customer details such as:

Contact Information: Name, phone number, shipping address, and email ID.
Order History: Product selections, pack sizes, payment mode (Full Online or Advance Partial COD), and transaction identifiers.
Technical Information: IP address, device type, and browser details for security and fraud prevention.

2. How We Use Your Data

Your information is used strictly for legitimate business purposes:

To dispatch, ship, and deliver your Himalayan parcels to your doorstep.
To send live WhatsApp / SMS order confirmations, shipping updates, and tracking links.
To process secure payments via RBI-authorized payment gateways like Razorpay.
To provide customer support and handle product inquiries.

🔒 Zero Spam Guarantee: We never sell, rent, or lease your personal contact information to any third-party marketing companies.

3. Payment Security

All online transactions are encrypted and processed through Razorpay with 256-bit SSL encryption. Himdhara does not store your credit/debit card numbers, CVVs, or NetBanking passwords on our servers.

4. Cookies and Analytics

We use cookies and analytical tools (such as Google Analytics and Meta Pixel) to improve website performance, understand user browsing behavior, and enhance your shopping experience. You can disable cookies in your browser settings if you wish.

Have Privacy Questions?

Contact our Data Privacy & Grievance Officer:

Email: care.himdhara@gmail.com

Phone: +91 9411130726

Location: Uttarakhand, India