Why is ghee a non-returnable product?

Ghee is a consumable food product, so returns are not accepted once it has been delivered. We cannot verify how it has been stored or handled after delivery, which is essential for maintaining food safety, hygiene, and product quality. This policy also applies to opened, partially used, or incorrectly ordered products.

What should I do if my order arrives damaged or leaking?

If you receive a damaged or leaking product, inspect it immediately and report the issue within 24 hours of delivery. To be eligible for compensation, you must follow our verification process and submit the required evidence. Claims received after the reporting period may not be accepted.

What are the video requirements for a damage claim?

Record one continuous, unedited video from the sealed package until the product is fully unboxed. The video must clearly show the shipping label, package condition, unboxing process, and any visible leakage or damage. Videos with cuts, pauses, or edits may not be accepted for verification.

Will I receive a refund for a damaged product?

Verified transit damage is compensated through a discount coupon or store credit for your next purchase. We do not issue cash, bank, UPI, or original payment refunds for damaged or leaking products. Compensation is determined after reviewing the submitted evidence and verifying the claim.

How are damage claims reviewed?

Every claim is carefully reviewed by our customer support team using the submitted video and supporting evidence. Minor oiliness caused by temperature changes during transit is considered normal and may not qualify as damage. Claims that are incomplete, fraudulent, or submitted late may be rejected.

Can I Submit Photos Instead of a Video?

No. Clear photographs are helpful but cannot replace the mandatory continuous unboxing video. The video is required to verify that the damage occurred during transit and not after delivery.

Will Opened or Partially Used Products Be Accepted?

No. Products that have been opened, used, consumed, or whose original seal has been broken are not eligible for returns, exchanges, or compensation unless a verified manufacturing defect is confirmed before use. This policy helps maintain food safety and ensures product integrity for all customers.

Final Return & Refund Policy

All Himdhara products are carefully packed and quality-checked before dispatch. Since ghee is a consumable food item, all sales are considered final except in verified cases of transit damage or incorrect product delivery. By placing an order, customers acknowledge and agree to this Return & Refund Policy.

Fair Policy

Return & Refund Policy

Last Updated: October 2026

1. Food Safety & Consumables Rule

Badri Cow Ghee, Wild Honey, Pickles, and Dry Fruits are consumable food products. For strict food safety, hygiene, and health compliance, products once delivered cannot be returned or restocked. This ensures that every customer receives 100% fresh, uncompromised mountain goods.

2. Damaged or Leaking Parcel in Transit

Every parcel is rigorously inspected before dispatch. In the rare event that your package arrives visibly broken or leaking during transit:

Please report the issue within 24 hours of delivery by messaging our customer support team on WhatsApp at +91 9411130726 or emailing care.himdhara@gmail.com.
Mandatory Unboxing Video: Please provide one continuous, unedited video starting from the sealed outer shipping label to the unboxing of the damaged item.

📹 Why is an unboxing video required? Continuous unboxing video ensures instant verification with our courier insurance partners and enables us to dispatch a fresh replacement jar immediately without delays.

3. Resolution & Replacement Process

Upon quick review and verification of transit damage:

We will immediately ship a Free Replacement of the damaged product at zero extra cost to you, OR
Provide a full store discount coupon / wallet credit for your subsequent purchase.

4. Order Cancellations

You may request order cancellation prior to dispatch (within 6 hours of placing the order). Once an order has been packed and handed over to the courier partner, it cannot be cancelled in transit.

Need Help with an Order?

Our Uttarakhand support team is here to assist you:

WhatsApp Support: +91 9411130726

Email: care.himdhara@gmail.com