Why is ghee a non-returnable product?

Ghee is a consumable food product, so returns are not accepted once it has been delivered. We cannot verify how it has been stored or handled after delivery, which is essential for maintaining food safety, hygiene, and product quality. This policy also applies to opened, partially used, or incorrectly ordered products.

What should I do if my order arrives damaged or leaking?

If you receive a damaged or leaking product, inspect it immediately and report the issue within 24 hours of delivery. To be eligible for compensation, you must follow our verification process and submit the required evidence. Claims received after the reporting period may not be accepted.

What are the video requirements for a damage claim?

Record one continuous, unedited video from the sealed package until the product is fully unboxed. The video must clearly show the shipping label, package condition, unboxing process, and any visible leakage or damage. Videos with cuts, pauses, or edits may not be accepted for verification.

Will I receive a refund for a damaged product?

Verified transit damage is compensated through a discount coupon or store credit for your next purchase. We do not issue cash, bank, UPI, or original payment refunds for damaged or leaking products. Compensation is determined after reviewing the submitted evidence and verifying the claim.

How are damage claims reviewed?

Every claim is carefully reviewed by our customer support team using the submitted video and supporting evidence. Minor oiliness caused by temperature changes during transit is considered normal and may not qualify as damage. Claims that are incomplete, fraudulent, or submitted late may be rejected.

Can I Submit Photos Instead of a Video?

No. Clear photographs are helpful but cannot replace the mandatory continuous unboxing video. The video is required to verify that the damage occurred during transit and not after delivery.

Will Opened or Partially Used Products Be Accepted?

No. Products that have been opened, used, consumed, or whose original seal has been broken are not eligible for returns, exchanges, or compensation unless a verified manufacturing defect is confirmed before use. This policy helps maintain food safety and ensures product integrity for all customers.

Final Return & Refund Policy

All Himdhara products are carefully packed and quality-checked before dispatch. Since ghee is a consumable food item, all sales are considered final except in verified cases of transit damage or incorrect product delivery. By placing an order, customers acknowledge and agree to this Return & Refund Policy.

Fast Dispatch

Shipping & Delivery Policy

Last Updated: October 2026

1. Pan-India Delivery Coverage

We ship fresh batches of authentic Badri Cow Ghee and Himalayan products to all serviceable PIN codes across India via premium logistics partners including Delhivery, Ekart, Amazon Shipping, Shadowfax, and India Post.

2. Dispatch & Delivery Timelines

Order Processing: All orders are dispatched within 24 to 48 hours of order confirmation from our Nainital Facility, Uttarakhand.
Metro Cities: Typically delivered within 3 to 5 business days after dispatch.
Rest of India: Typically delivered within 4 to 7 business days.
Remote / Mountain Regions: Delivered within 6 to 9 business days.

🚚 Free Shipping: Enjoy Free Express Delivery on all orders above ₹999. A nominal delivery charge of ₹100 applies on orders below ₹999.

3. Secure Multi-Layer Glass Packaging

Our ghee and raw mountain honey are packed in heavy food-grade glass jars and encased in 5-ply shockproof honeycomb padding and corrugated outer boxes to ensure zero leakage or breakage in transit.

4. Live Tracking Notifications

As soon as your parcel is dispatched, you will receive an instant WhatsApp and SMS notification containing your live AWB Tracking Number and Courier tracking link. You can also track your order anytime on our Order Tracking Page.

5. Weather & Himalayan Logistics

Many of our products originate from the Himalayan region, where weather, snowfall, landslides, road closures, and other local conditions can occasionally affect transportation.

While we make every effort to dispatch orders on time, such circumstances may cause unavoidable delays. We appreciate your patience and understanding while our products make their way from the mountains to your doorstep.

We’re always happy to help you track your order and bring a little piece of the Himalayas to your doorstep.

Shipping Inquiries & Help

Need urgent delivery or status updates?

Email: care.himdhara@gmail.com

WhatsApp Support: +91 9411130726

Dispatch Hub: Nainital Facility, Uttarakhand, India